Accessibility Statement

Concierge Specialized Services ("C.S.S.") is deeply committed to ensuring digital accessibility for people with disabilities. We are continually striving to improve the user experience for everyone, including residents and property managers utilizing our digital portals, and we are committed to applying the relevant accessibility standards to our digital environment.

1. Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Our primary public website and our secure Resident and Partner portals are partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content may not fully conform to the accessibility standard, though we are actively undergoing audits and implementing updates to close these gaps.

2. Features & Adaptations

To ensure an inclusive digital environment, we have built specific architectural features into our platforms:

• Adaptive Contrast: Our proprietary "Material Engine" includes a toggleable Light/Dark mode to accommodate users with visual sensitivities or distinct contrast needs.
• Semantic HTML: We utilize modern HTML5 markup and structural tags (like header, main, and footer) to ensure proper screen reader navigation.
• Focus States: We aim to ensure interactive elements, such as form inputs and portal buttons, contain clearly defined focus and active states for keyboard-only navigation.

3. Continuous Improvement

Digital accessibility is an ongoing effort. We continually audit our website and operational portals to identify areas of improvement. As we roll out new features and physical services, we prioritize integrating accessibility checks into our development life cycle.

4. Feedback and Assistance

We welcome your feedback on the accessibility of the C.S.S. platforms. If you encounter any accessibility barriers while using our public site or while attempting to schedule a service through our portals, please let us know immediately so we can assist you and rectify the issue.

Please provide specific details about the issue and the page or portal where you encountered it.

Concierge Specialized Services
Email: Berich.Powell@css.luxury
Phone: (201) 400-4173
Location: Central Connecticut Operations Hub